Helplines, telephone and online counselling services for children, young people and adults

Content type
Resource sheet
Published

April 2023

!

If you believe a child is in immediate danger, call Police on 000.

If you or someone you know is in crisis, and you are unsure which service to contact, call Kids Helpline on 1800 55 1800 or Lifeline on 13 11 14. Both are available from anywhere in Australia 24 hours a day (toll free) and provide generalist crisis counselling, information and referral services.

If you need to report an incident of child abuse or neglect, refer to the CFCA resource Reporting Abuse and Neglect: Information for Service Providers.

Overview

This resource sheet is designed to provide practitioners and service providers with the contact details and links to helplines, telephone and online counselling services for children, young people and adults. It includes services related to topics such as family and domestic violence, gambling, mental health and wellbeing, alcohol and drug use, legal services and parenting. It also includes services specifically for Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people living or working in rural areas. Services are grouped according to the location in which they operate.

If you wish to make a suggestion for the addition of a helpline, telephone or online counselling service, or if you find the information provided is no longer correct, please email [email protected].

Australia-wide

Australia-wide

Information regarding call costs

1800 numbers: Calls to 1800 numbers are free if you call from a landline telephone. These calls are also free for Telstra mobile customers. Please check with your mobile phone provider for further information regarding call costs.

13/1300 numbers: Calls to 13 or 1300 numbers are charged at local call rates when calling from a landline telephone. Higher rates apply when calling from a mobile phone. Please check with your mobile phone provider for further information regarding call costs.

Helpline/     

Counselling service
Description24-hour service?Contact
1800 RESPECTA national counselling, information and referral service for anyone who has experiences of, or is at risk of physical or sexual violence. This service is designed to meet the needs of people with disabilities, Indigenous Australians, young people and individuals from culturally and linguistically diverse backgrounds. Online counselling is also available.Yes1800 RESPECT     

(1800 737 732)     

1800 RESPECT
Alcohol and Drug FoundationA telephone and online service for anyone who needs relevant, up-to-date information about alcohol and other drugs.Yes1300 858 584     

Alcohol and Drug Foundation
Australian Breastfeeding AssociationProvides breastfeeding information and support to mothers, their support networks (e.g. other family members) and health professionals. Webchat is also available.Yes

1800 686 268

Breastfeeding Helpline     

Webchat available: 

  • Mon to Fri: 8 pm to 10 pm (AEST) 
  • Mon: 12 pm to 2 pm (AEST) 
  • Fri: 12 pm to 2 pm (AEST)
Beyond BlueProvides information and confidential telephone and online counselling for people who may be experiencing anxiety, depression or suicidal ideation. Services are also available for young people.Yes1300 224 636     

Beyond Blue Counselling
Blue Knot Helpline and Redress Support ServiceBlue Knot Foundation provides support and a referral service for adult survivors of childhood trauma and abuse, carers of adult survivors and professionals who work with them. Webchat is also available.     

Bilingual counsellors are available for the following languages: Armenian, French and German
No1300 657 380     

Mon to Sun: 9am to 5pm (AEST)     

Blue Knot Helpline - Redress Support Services
Blue Knot National Counselling and Referral Service – DisabilityBlue Knot National Counselling and Referral Service provides support, information and referrals for people with disability who have experiences of abuse, violence, neglect and exploitation, as well as their carers, supporters and advocates. Webchat is also available.     

Bilingual counsellors are available for the following languages: Turkish, Hebrew, Hindi, Gujarati, Punjabi.
No1800 421 468     

Mon to Fri: 9 am to 6 pm (AEST)     

Blue Knot Helpline - Disability Services
Bravehearts Information and Support LineOpen to anyone wanting information, advice, referrals and support regarding child sexual abuse.No1800 272 831     

Mon to Fri: 8:30 am to 4:30 pm (AEST) (hours vary on public holidays)     

Bravehearts Information and Support Line
Brother to Brother Crisis Line (Dardi Munwurro)Provides phone support for Aboriginal men who need someone to talk to about relationship issues, family violence, parenting, drug and alcohol issues or who are struggling to cope for other reasons.     

The line is staffed by Aboriginal men, including Elders, who have lived experience in the issues that the line offers support for.
Yes1800 435 799     

Brother To Brother - Dardi Munwurro
Bush Support Line (CRANA)Provides a confidential platform for the health workforce, including nurses, midwives, aged care workers, health students, doctors, and allied health professionals, and their families who live or work in remote areas. Callers can discuss difficulties, seek advice and develop coping strategies with an experienced psychologist.Yes1800 805 391     

Bush Support Line
Butterfly National HelplineA free and confidential service, run by qualified health professionals, for anyone in Australia concerned about eating disorders or body image issues. This helpline is for individuals who need support for themselves or someone they care about. Online chat is also available.No1800 33 4673     

Mon to Sun: 8 am to 12 am (AEST)     

Helpline - Butterfly Foundation
Child Support enquiry lines (Services Australia)A helpline for anyone who has questions about child support or who needs to report a change in circumstances. Interpreters are available.No131 272     

Mon to Fri: 8:30 am to 4:45 pm     

Phone us - Accessing our services - Services Australia
Counselling OnlineA free online and SMS/text-based service for Australian residents concerned about or affected by alcohol and other drugs. Online peer support forums also available.YesCounselling Online     

See the website to sign-up for SMS support.
Defence Member and Family HelplineSupport for Australian Defence Force members and their families, staffed by qualified human service professionals including social workers and psychologists. Members and families who are living overseas can contact the helpline free of charge (see country-specific numbers on webpage).Yes1800 624 608     

Defence Member and Family Helpline
eheadspaceA free and confidential telephone and online service for young people aged 12 to 25. Qualified youth mental health professionals provide support to young people worried about their mental health or experiencing issues such as depression, bullying and isolation. Support is also available to concerned parents or carers.No1800 650 890     

Mon to Sun: 12 pm to 8 pm (AEST)     

Chat online: 9 am – 1 am (AEST)     

eheadspace
Elder Abuse helpline (Compass)A free service for anyone wanting information or advice on elder abuse. This number will redirect callers to a phone service in their state and operating times vary.No1800 353 374     

Contact Us - Compass
Family Drug Support AustraliaA telephone support service for users, families and carers affected by alcohol and other drug issues.Yes1300 368 186     

Family Drug Support Australia
Family Relationship Advice LineProvides information on family relationship issues and advice on parenting arrangements after separation. It is for anyone – including step-parents, young people and friends – affected by family relationship or separation issues. Referrals to local services are also offered.No

1800 050 321

  • Mon to Fri: 8 am to 8 pm
  • Sat: 10 am to 4 pm (AEST) (excluding national public holidays)

Family Relationship Advice Line

ForWhenA free national service that provides support to new and expectant parents with perinatal mental health concerns, connecting them to local support services and resources that best match their needs.No

1300 24 23 22

Mon to Fri: 9 am to 4:30 pm

ForWhen Helpline

Forced Adoption Support ServiceProvides specialist support services for people affected by past forced adoption policies and practices.No1800 210 313     

Mon to Fri: 9 am to 5 pm     

Forced Adoption Support Services
Gambling HelpAnonymous support for people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control. Online chat counselling is also available.Yes1800 858 858     

Gambling Help Online
Grandparent, Foster and Kinship Carer Adviser line (Services Australia)Support for formal and informal carers who provide ongoing care for children.No1800 245 965     

Mon to Fri: 8:30 am to 4:30 pm     

Grandparent, Foster and Kinship Carer Advisers - Services Australia
GriefLineProvides support to people experiencing loss and grief, at any stage in life. Moderated online forums are also available.No1300 845 745     

Mon to Fri: 8 am to 8 pm (AEST)     

GriefLine
Kids HelplineProvides confidential telephone and online counselling services to young people aged 5 to 25 years old for any reason. WebChat counselling is available.Yes1800 551 800     

Kids Helpline     

Webchat counselling: kidshelpline.com.au/get-help/webchat-counselling
LifelineA generalist and crisis telephone counselling, information and referral service provided by trained volunteers who are supported by professional staff. Online chat and text services are also available.Yes13 11 14     

0477 13 11 14 (sms service)     

Online chat service     

Lifeline
MensLine AustraliaA telephone and online counselling service for men with family and relationship concerns (e.g. parenting issues, family violence, emotional wellbeing). MensLine is staffed by professional counsellors who are experienced in men’s issues. Online and video chat is also available.Yes1300 789 978     

Online chat and video counselling     

MensLine Australia
Men's Referral ServiceOffers a confidential telephone service as well as online chat. For men who have or are still behaving abusively, family members who are impacted, and friends, family or colleagues who want to understand how to support others. Translators and WebChat are available.Yes*

1300 766 491

  • Mon to Fri: 8 am to  9 pm
  • Sat to Sun: 9 am to 6 pm (AEST)  

No to Violence – Men's Referral Service *Service is available 24 hours in Tasmania and New South Wales.

Mind Australia Carer HelplineProvides free, confidential information, support and referral for family, carers and friends of people with a mental illness.No1300 554 660     

Mon to Fri: 9 am to 5 pm (AEST)     

Mind Australia
Miracle Babies Foundation NurtureLineA free family support helpline for families with a threatened pregnancy, a premature baby in a neonatal intensive care unit or special care nursery, or those transitioning to home and onwards. Support is provided by trained family support volunteers.Yes1300 622 243     

Miracle Babies Foundation
My Aged CareProvides information and assistance on how to access aged care services for individuals, family members, friends or an elderly person requiring care.No

1800 200 422

  • Mon to Fri: 8 am to 8 pm
  • Sat: 10 am to 2 pm (AEST)

Excluding public holidays     

My Aged Care

National Alcohol and Other Drug HotlineProvides confidential advice about alcohol and other drugs to individuals, family and friends, general practitioners, health professionals, and business and community groups. The hotline will automatically redirect you to the Alcohol and Other Drug Information Service operating in your state or territory.Yes1800 250 015     

National Alcohol and Other Drug hotline
National Debt HelplineOffers free advice on how to manage debt by a financial counsellor. Live online chat is also available. 1800 007 007     

Mon to Fri: 9:30 am to 4:30 pm     

Live chat available Mon to Fri: 9 am to 8 pm     

National Debt Helpline
National Disability Insurance Agency (NDIA)Provides National Disability Insurance Scheme (NDIS) information to people with disability, service providers, businesses and members of the community. Webchat is also available.No1800 800 110     

Mon to Fri: 8 am to 8 pm (AEST)     

Webchat service     

Mon to Fri: 8 am to 8 pm (AEST)     

National Disability Insurance Agency
Open Arms - Veterans and Families CounsellingCounselling for anyone who has served at least one day in the Australian Defence Force, their partners and families. This service is usually for the short-term treatment of a specific problem.Yes1800 011 046     

Counselling - Open Arms
PANDA (Perinatal Anxiety and Depression Australia)Provides confidential counselling, support, information and referrals to local services for anyone affected by perinatal (during pregnancy and after birth) anxiety and depression.     

The service also provides secondary consultations for health professionals. Interpreters are available.
No1300 726 306     

Mon to Sat: 9 am – 7:30 pm (AEST)     

PANDA National Helpline
Pregnancy, Birth and Baby HelplineOffers free and confidential support and information about pregnancy, infancy and children up to 5 years of age. Video call is also available.No1800 882 436     

Mon to Sun: 7 am to 12 am (AEST)     

Video call     

Pregnancy, Birth and Baby Helpline
QLifeProvides anonymous peer support and referral services for people who identify as lesbian, gay, bisexual, trans, and/or intersex (LGBTI). Telephone and webchat support are available.No1800 184 527     

Mon to Sun: 3 pm to 12 am (AEST)     

QLife
QuitlineProvides support, information and resources on quitting smoking. Quitline can help people prepare quit plans and develop strategies to overcome cravings, triggers and other common quitting challenges. Online chat service is also available.No13 78 48     

Mon to Fri: 8 am to 8 pm (AEST)     

Quitline
Red Nose Grief and Loss Support LineA free bereavement support line for anyone affected by the unexpected death of a baby or child during birth, pregnancy or infancy, regardless of the cause. A trained volunteer parent is available to chat, advocate and assist with support and services. Online chat is also available.Yes1300 308 307     

Online chat     

Mon to Thur: 7 pm to 9 pm (AEST)     

Red Nose Grief and Loss
SANE AustraliaProvides information, guidance and referrals to adults who are affected by or need support to manage complex mental health concerns. Online chat and email counselling are also available.No1800 187 263     

Mon to Fri: 10 am to 10 pm (AEST)     

SANE Australia
Standby - Support After SuicideA program dedicated to assisting people and communities who are bereaved or impacted by suicide at any stage in their lives. For individuals, families and friends, witnesses, first responders and service providers. This helpline can connect callers to service providers in their local area.Yes1300 727 247     

StandBy - find support
Suicide Call Back ServiceProvides telephone, video and online counselling to people who are affected by suicide, which can include feeling suicidal, being worried about someone, caring for someone suicidal, being bereaved by suicide and health professionals supporting people affected by suicide.Yes1300 659 467     

Online chat and video counselling     

Suicide Call Back Service
Wellways HelplineA peer-led, volunteer support and referral service that provides information to people experiencing mental health issues, as well as their families and friends.No1300 111 500     

Mon to Fri: 9 am to 9 pm (AEST) excluding public holidays     

Wellways Helpline
Youth Law Australia (YLA)Offers free and confidential legal advice for young people. Online submission form is also available.     

The Young Worker’s Rights Service is available to young people living in NSW, the ACT or the NT who have questions about their rights at work.
No1800 950 570     

Mon to Fri: 9 am to 5 pm (AEST)    

1800 953 673     

Young Workers’ Rights Service (NSW, ACT, NT only)     

Youth Law Australia - Get help
13 YARNProvides a confidential, judgement-free and culturally safe space for Aboriginal and Torres Strait Islander people to yarn about their needs, worries or concerns. This service is run by Aboriginal and Torres Strait Islander people.Yes13 92 76     

13YARN Crisis support
Australian Capital Territory

Australian Capital Territory

Helpline/   
Counselling service
Description24-hour service?Contact
Canberra Rape Crisis Service (CRCC)Confidential counselling and practical support for women and children who have experienced any form of sexual assault recently or in the past. Telephone workers also offer referrals to other services, support through legal and medical processes and support for family and friends.No(02) 6247 2525   

Mon to Sun: 7 am to 11 pm   

Canberra Rape Crisis Service
Domestic Violence Crisis Service (DVCS) – Crisis LineProvides crisis intervention, advocacy, referral, information, support and practical assistance for people subjected to, or using, violence and abuse in relationships. The crisis line gives priority to those subjected to violence. An online chat service is also available.Yes(02) 6280 0900   

Online chat service   

Domestic Violence Crisis Service
Legal Aid ACT HelplineProvides free legal information from ACT Legal Aid. If you are seeking help regarding Family Violence Law, please call this number to be transferred to the Family Advocacy and Support Services team. 1300 654 314   

Mon to Thur: 8:30 am to 7 pm   

Fri: 8:30 am to 5 pm   

Contact Us - Legal Aid ACT
Parentline ACTConfidential counselling service for parents and carers. Qualified professionals offer immediate counselling, referrals to other agencies, and ideas and resources about parenting.No(02) 6287 3833   

Mon to Fri: 9 am to 4 pm (excluding public holidays)   

Parentline ACT
Service Assisting Male Survivors of Sexual Assault (SAMSSA)Provides confidential counselling support, information and referral for men over 16 years of age who have experienced sexual assault or child abuse. SAMSSA is a program of the Canberra Rape Crisis Centre.No(02) 6247 2525   

Mon to Sun: 7 am to 11 pm   

Service Assisting Male Survivors of Sexual Assault
New South Wales

New South Wales

Helpline/   
Counselling service
Description24-hour service?Contact
Domestic Violence Legal Advice LineFree confidential legal information, advice and referrals for women in NSW with a focus on domestic and family violence and Apprehended Domestic Violence Orders.No

1800 810 784 or (02) 8745 6999

  • Mon: 1:30 pm to 4:30 pm
  • Tues: 9:30 am to 12:30 pm
  • Thurs: 1:30 pm to 4:30 pm
  • Fri: 9:30 am to 12:30 pm

Domestic Violence Legal Advice Line

Domestic Violence LineTrained female caseworkers provide counselling, information and referrals for people who are experiencing or have experienced domestic and family violence. Staff are aware of the special needs of Aboriginal and Torres Strait Islander women and women from other cultures, as well as those living in rural and remote areas. Interpreters are available.Yes1800 656 463   

Domestic Violence Line
First Nations Women's Legal Contact LineFree confidential legal information, advice and referrals for Aboriginal and Torres Strait Islander women in NSW with a focus on domestic violence, sexual assault, parenting issues, family law, discrimination and victim's support.No1800 639 784 or (02) 8745 6977   

Mon, Tues and Thurs: 10 am to 12.30 pm   

Indigenous Women's Legal Contact Line
Karitane CarelineProvides support, advice and encouragement to parents with children up to 5 years. Child and family health nurses are available to discuss feeding problems, immunisation, toilet training, developmental milestones and more.No

1300 CARING (1300 227 464) or (02) 9794 2350  

  • Mon to Thurs: 8 am to 9 pm 
  • Fri: 8 am to 4:30 pm
  • Sat: 9 am to 3:30 pm

Karitane Careline

LawAccess NSW (Legal Aid)Provides free legal advice from Legal Aid NSW. A youth-specific helpline and a helpline for specialist family law services are also available.No1300 888 529   

Mon to Fri: 9 am to 5 pm   

Help over the phone - Legal Aid NSW 

Youth Helpline: 1800 101 810

  • Mon to Fri: 9 am to 12 am
  • 24-hour service over weekend (Fri 9 am to Sun 12 am). 

Youth Hotline - Legal Aid NSW

Family Law Early Intervention Unit: 1800 551 589   

Family Law Early Intervention Unit - Legal Aid NSW
NSW Ageing and Disability HelplineProvides advice to older people and adults with disability experiencing abuse, neglect or exploitation or those reporting concerns of abuse of an older person or adult with disability.No1800 628 221   

Mon to Fri: 9 am to 5 pm   

Ageing & Disability Helpline
NSW Sexual Violence Helpline
(Formerly NSW Rape Crisis)
A helpline for anyone in NSW impacted by sexual assault, recently or in the past (including victim-survivors, friends, families and supporters).Yes

1800 424 017

Full Stop – Contact Services

Opioid Treatment Line (OTL)Provides opiate pharmacotherapy information (including methadone and buprenorphine), referrals and advice.No1800 642 428   

Mon to Fri: 9:30 am to 5 pm (excluding public holidays)   

Opioid Treatment Line
Parent LineTrained, professional counsellors with experience in helping families offer advice and information for parents and carers with children aged 0 to 18 years. Support is available for issues such as behavioural and emotional problems, discipline, adolescent issues, family relationships, sole parent issues, school problems, child care and juvenile justice.No

1300 130 052

  • Mon to Fri: 9 am to 9 pm
  • Sat to Sun: 4 pm to 9 pm

Parent Line

Transcultural Mental Health LineProvides support for people who are from culturally and linguistically diverse communities. The service includes advice on how to improve wellbeing and mental health, help with accessing mental health services in specific communities and support to care for someone else with a mental health concern.

No

1800 648 911   

Mon to Fri: 9 am to 4:30 pm   

Transcultural Mental Health Line
Tresillian Parent's Help LineQualified child and family health nurses provide advice on any aspect of parenting of children aged up to 5 years.No1300 272 736   

Mon to Sun: 7 am to 11 pm   

Tresillian Parent's Help Line
Victims Access LineProvides confidential support and information to victims of all crimes, including sexual and physical assault and family violence. Interpreter support is available.No1800 633 063   
1800 019 123 (Aboriginal Contact Line)   

Mon to Fri: 9 am to 5 pm   
(excluding public holidays)   

Victims Access- contact us
Women’s Legal Advice LineProvides free confidential legal information, advice and referrals for women with a focus on family law, child care and protection, victims support and sexual assault.No

(02) 8745 6988   
1800 801 501 (rural)

  • Mon: 9:30 am to 12:30 pm
  • Tues: 1:30 pm to 4:30 pm
  • Thurs: 9:30 am to 12:30 pm
Northern Territory

Northern Territory

Helpline/    
Counselling service
Description24-hour service?Contact
Legal Aid Helpline NTProvides free legal information from the Northern Territory Legal Aid Commission. If you are seeking help regarding Family Violence Law, please call this number to be transferred to the Family Advocacy and Support Services team.No1800 019 343    

Mon to Fri: 8 am to 4:30 pm    

NT Legal Aid - Helpline
ParentlineProvides confidential telephone counselling to support and nurture positive, caring relationships between parents, children, teenagers and significant other people who are important to the wellbeing of families. Webchat is also available.No1300 301 300    

Mon to Sun: 8 am to 10 pm (AEST)    

WebChat    

Mon to Sun: 8 am to 9 pm    

Parentline
Sexual Assault Referral Centre (SARC)Provides a counselling service to both adults and children who may have experienced any form of sexual assault (recent or past).    
Medical and legal support is also available.
Yes*

24/7 services 

  • (08) 8955 4500 (Alice Springs)
  • (08) 8922 6472 (Darwin) 

Mon to Fri: 8 am to 4:21 pm (ACST)

  • (08) 8973 8524 (Katherine)
  • (08) 8962 4361 (Tennant Creek) 

All other locations call 1800 RESPECT    

Sexual assault referral centres    

*Only Darwin and Alice Springs provide 24 hours a day service.

Territory FACES (Family and Children’s Enquiry and Support)Provides connections for families to support services and resources. This Northern Territory Government helpline is available to anyone experiencing difficulties such as parenting problems, family relationships, money issues and housing.No1800 999 900    

Mon to Fri: 8 am to 8 pm (ACST)    

Territory FACES
Women’s Safety Services of Central Australia (WOSSCA)A specialist domestic and family violence support service that provides counselling, outreach, referral and crisis accommodation for women and children.Yes(08) 8952 6075    

WOSSCA homepage
Queensland

Queensland

Helpline/   
Counselling service
Description24-hour service?Contact
Alcohol and Drug Support (ADIS Queensland)Provides an anonymous and confidential space for people to talk about their concerns, receive information and explore options and support around their drug and alcohol use.Yes1800 177 833   

ADIS Qld Helpline
DVConnect MenslineProvides confidential counselling, information and advice to men affected by domestic and family violence, relationship problems, child support and health issues.No1800 600 636   

Mon to Sun: 9 am to 12 am   

DVConnect Mensline
DVConnect WomenslineOffers information, advice and counselling to women affected by domestic and family violence. Also provides referral to women and their children who need crisis accommodation due to domestic and family violence.Yes1800 811 811   

Webchat available Mon to Fri: 9 am to 5 pm (excluding public holidays)   

DVConnect Womensline
Immigrant Women's Support Service (IWSS)Provides support to women from non-English speaking backgrounds who are affected by domestic and family violence and sexual assault.No(07) 3846 3490   

Mon to Fri: 9 am to 4 pm   

Immigrant Women's Support Service
Legal Aid, QueenslandProvides free legal information from Legal Aid, Queensland. A helpline for specialist family law, child protection and domestic violence services is also available.No

1300 651 188  

Family law helpline: 1300 267 762   

Mon to Fri: 8:30 am to 4:30 pm (excluding public holidays)   

Legal Aid Queensland

Living WellProvides counselling to men who have experienced child sexual abuse or have been assaulted as an adult. Services are also available to partners, friends and family.No

(07) 3028 4648

  • Mon: 9 am to 5 pm
  • Tues: 9 am to 8 pm
  • Wed to Fri: 9 am to 5 pm

Living Well

ParentlineProvides confidential telephone counselling to support and nurture positive, caring relationships between parents, children, teenagers and significant other people who are important to the wellbeing of families.No1300 301 300   

Mon to Sun: 8 am to 10 pm   

Webchat Counselling   

Mon to Sun: 8 am to 9 pm   

Parentline
Statewide Sexual Assault HelplineA free confidential service operated by DVConnect. Provides crisis counselling and referrals for people who have experienced sexual assault and abuse.No1800 010 120   

Mon to Sun: 7:30 am to 11:30 pm   

Statewide Sexual Assault Helpline
South Australia

South Australia

Helpline/   
Counselling service
Description24-hour service?Contact
After Hours Crisis CareAn after-hours crisis helpline for young people in need of urgent assistance in the areas of domestic and family violence, child protection and personal trauma, who are under the guardianship of the Minister for Child ProtectionNo13 16 11 or (08) 8124 4422   

Mon to Fri: 4 pm to 9 am   

24 hours on weekends and public holidays   

After Hours Crisis Care
Domestic Violence Crisis LineProvides counselling, information and support for anyone affected by abuse in their personal relationships.Yes1800 800 098   

The Domestic Violence Crisis Line is part of Women’s Safety Services SA.
Elm Place (Relationships Australia, SA)These helplines provide access to, or can answer questions about, the following programs.   
Post Care Support Services provides case management, counselling, information and advocacy to support young people and adults who have lived in care and/or were placed under the Guardianship of the Chief Executive of the Department for Child Protection in South Australia as a child for more than 6 months.
No

1800 188 118 (PCSS)

Mon to Fri: 9 am to 5 pm

Post Care Support Services - Elm Place 

Find & Connect offers support to Forgotten Australians and Former Child Migrants who were in care in Australia between 1920 and 1989, including those who were in foster care, orphanage care and in care at other state or church-based institutions.  

1800 161 109

Mon to Fri: 9 am to 5 pm

Find & Connect Support Services - Elm Place

The Redress Support Services are available for people who have experienced sexual abuse as children (under the age of 18 years) in institutional contexts before the commencement of the Redress Scheme on 1 July 2018.

1800 998 187

Mon to Fri: 9 am to 5 pm

Redress Support Services - Elm Place  

Homeless Connect SAProvides information and referral into homelessness services for anyone experiencing homelessness in South Australia.Yes

1800 033 308

Homeless Connect SA

Legal Services SAProvides free legal information from South Australia Legal Aid. A helpline for Family Advocacy and Support Services (FASS) is also available. 1800 366 424   
FASS line: (08) 8111 5300

Mon to Fri: 9 am to 4:30 pm   

Legal Services SA
Mob Strong Debt Help (Financial Rights and Legal Centre)Provides Aboriginal and Torres Strait Islander peoples information, advice and assistance about tackling credit, debt and insurance matters. 1800 808 488   

Mon to Fri: 9:30 am to 4:30 pm   

Mob Strong Debt Help (financialrights.org.au)
Nunga Mi:Minar Women and Children's ShelterProvides counselling, referrals, information, support and emergency accommodation for Aboriginal women and children (boys up to 12 years) who are experiencing domestic or family violence.No

1800 003 308 or (08) 8367 6474

  • Mon to Thu: 8:30 am to 4:30 pm
  • Fri: 8:30 am to 3:30 pm

Nunga Mi:Minar Women and Children’s Shelter

Parent HelplineProvides confidential telephone information and support to parents with children aged 0 to 5 years on issues such as health, behaviour, relationships and service referrals.Yes*1300 364 100   

*Calls received between 9:15 pm and 7:15 am will be redirected to the healthdirect service.   

Parent Helpline
Regional Access SAFree telephone counselling for anyone who lives or works outside of the Adelaide metropolitan region who might be feeling the pressures and stresses of everyday life, including mental wellbeing, loneliness, self-esteem, relationship/family issues, stress.Yes1300 032 186   

Regional Access SA
Sexual Healthline - Shine SACalls are answered by a nurse who can answer sexual health related questions, including questions about STIs, pregnancy and pregnancy testing, contraception, sexual and gender diversity and identity, and puberty.No

1300 883 793 

Country callers, toll-free: 1800 188 171

Mon-Fri: 9 am to 12:30 pm

Yarrow PlaceProvides crisis response, professional counselling and information about support groups and the collection of forensic evidence for people aged 16 years or over who have been sexually assaulted in South Australia.Yes1800 817 421   

Yarrow Place
Tasmania

Tasmania

Helpline/   
Counselling service
Description24-hour service?Contact
Alcohol and Drug Information Service (Alcohol, Tobacco and other Drugs Council Tasmania)Non-judgemental telephone counselling, information and referral service for anyone seeking help for their own or another person’s alcohol or drug use. Online counselling is also available.Yes1800 811 994   
Families and friends 1300 368 186   

Online chat counselling   

Service Directory – ATDC
Legal Aid, TasmaniaFree legal information from Tasmanian Legal Aid. A Family Advocacy and Support Service (FASS) line is also available.No

1300 366 611

FASS line: 1800 431 157   

Mon to Fri: 9 am to 5 pm   

Legal Aid TAS

Laurel House LauncestonProvides therapeutic counselling, support and information for adults and children in the North and North West of Tasmania who have been sexually assaulted.Yes*(03) 6334 2740 (North: Launceston)   
Mon to Fri: 9 am to 5 pm   

(03) 6431 9711 (North West: Burnie & Devonport)   
Mon to Fri: 9 am to 5 pm   

After hours number:   
1800 697 877 (Tasmania-wide 24/7 service)   

Laurel House
Parent LineProvides health information and advice to parents from health professionals.Yes1300 808 178   

Parent line | Tasmanian Department of Health
Rural Alive & Well (RAW)Provides a ‘non-clinical’, non-intrusive and confidential service to enable proactive steps towards stronger mental health and wellbeing. This program is available for those working within Tasmania's primary industry sectors or living in rural and remote locations, and anyone worried about someone in this sector.No1800 729 827   

Mon to Sun: 5 am to 10 pm   

Rural Alive & Well Tasmania - Home (rawtas.com.au)
Sexual Assault Support Services (SASS) – Southern TasmaniaProvides crisis phone support and counselling services to people in Southern Tasmania who have been sexually abused at any time of their lives. Support is also available to family, friends and professionals who are supporting a person who has experienced sexual assault. Counselling and crisis support are available only for those in Southern Tasmania.Yes1800 697 877   

Sexual Assault Support Services
The Link (Youth Health Services)Provides safe and confidential support for young people, including practical assistance, information, advocacy and referrals in relation to health and other issues.No

03 6231 2927

  • Tues: 11 am to 5 pm
  • Mon, Wed to Fri: 9:30 am to 5 pm

Contact | The Link

Victoria

Victoria

Helpline/   
Counselling service
Description24-hour service?Contact
1800 My OptionsProvides information and referrals for sexual and reproductive health, specifically contraception, unplanned pregnancy, abortion, and sexual health care.No1800 696 784   
NRS : 1300 555 727   
Interpreter: 13 14 50   

Mon to Fri: 9 am to 5 pm (excluding public holidays)   

1800 My Options
Anxiety Recovery Centre VictoriaProvides support, information and referral to people with anxiety disorders, their families and carers, and mental health care providers. 1300 269 438 or 03 9830 0533   

Mon to Fri: 10 am to 8:30 pm   

ARCV - Helpline
Association for Children with a Disability (ACD)Provides free support for parents and families of children with any type of disability, to help understand and advocate for their child’s rights and needs. Also available for professionals who work with children and their families. 03 9880 700   
Regional: 1800 654 013   

Mon to Fri: 9 am to 5 pm   

Association for Children with Disability - Support Line
Carers Victoria Advisory LineProvides information, support and referrals to caring families in Victoria.No1800 514 845   

Mon to Fri: 9 am to 5 pm (excluding public holidays)   

Contact Us | Carers Victoria
Djirra Aboriginal Family Violence Legal ServiceProvides telephone and face-to-face legal and non-legal support to Aboriginal people who are experiencing or have experienced family violence.No1800 105 303   

Mon to Fri: 9 am to 5 pm  

Djirra
DirectLineProvides free and confidential counselling, information and referral for alcohol and drug-related matters. Online chat service is also available.Yes1800 888 236   

DirectLine
Family Drug and Gambling Help Line (from the Self Help Addition Resource Centre)A confidential telephone support service staffed by volunteers with experience of Alcohol and Other Drugs (AOD) and gambling issues within the family.Yes1300 660 068   

Family Drug and Gambling Help
Gambler’s HelpProvides support to people with gambling problems, family and friends close to them, and those just wanting to cut back or regain control. Peer support available.Yes1800 858 858   

Gambler’s Help   

1800 262 376 (Youth service)   

Under 25s Gambler's Help
inTouch Multicultural Centre Against Family ViolenceFor women and children from culturally and linguistically diverse (CALD) backgrounds who are victims/survivors of domestic violence. Interpreter services are available.No1800 755 988 or   
(03) 9413 6500   

Mon to Fri: 9 am to 4:30 pm   

inTouch Multicultural Centre Against Family Violence
Legal Help (Victorian Legal Aid)Free legal advice from Victorian Legal Aid. Online ‘Legal Help Chat’ is also available. 1300 792 387   

Mon to Fri: 8 am to 6 pm   

Speak to us | Victoria Legal Aid
Maternal and Child Health LineAvailable to Victorian families with children from birth to school age. Provides information, support and guidance regarding child health, nutrition, breast-feeding, maternal and family health and parenting.Yes13 22 29   

Maternal and Child Health Line
ParentlineProvides a telephone, counselling, advisory and information service for parents and carers with children aged up to 18 years.No13 22 89   

Mon to Sun: 8 am to 12 am   

Parentline
Rainbow DoorProvides advice, support and referrals to all LGBTIQ+ people in Victoria, their friends, family and peers. SMS support is also available, with texts returned during operating hours.No1800 729 367   
0408 017 246 (SMS support)   

Mon to Sun: 10 am to 5 pm   

Get Support - Rainbow Door
Safe Steps Family Violence Response CentreProvides crisis telephone support, information and referral to safe accommodation (refuge) for women experiencing violence and abuse in their relationships. Web chat service is also available.Yes*1800 015 188 or (03) 9928 9600   

Safe Steps Family Violence Response   

*Web chat available Mon to Fri: 9 am to 12 am (excluding public holidays)
Sexual Assault Crisis LineAn after-hours, confidential, telephone crisis counselling and information support service for victim/survivors of both past and recent sexual assault.Yes1800 806 292   

Mon to Sun: 5 pm to 9 am   

During business hours you will be directed to your local Centre Against Sexual Assault.   

Sexual Assault Crisis Line
SuicideLineFor people who are feeling suicidal or who are concerned about another person who may be suicidal. Also for people who are grieving or emotionally affected after a suicide. Online chat and video chat services are also available.Yes1300 651 251   

SuicideLine
Wire Women’s Support LineProvides support, information and referrals to women, non-binary and gender diverse people on any issues, such as: family relationships and legal issues; domestic/family violence; housing and homelessness; emotional wellbeing; mental health – anxiety, fear, stress and depression; and job search, study options and community volunteering.No1300 134 130   

Mon to Fri: 9 am to 5 pm   
(excludes public holidays and days between Christmas and New Year)   

Chat service available: 9:30 am to 4:30 pm   
Wire Women's Support Line
YoDAA—Youth Drug and Alcohol Advice ServiceProvides information, counselling and referrals for young people, families, youth workers and school staff affected by drug and alcohol use.Yes1800 458 685   

Mon to Fri: 9 am to 8 pm   

YoDAA
Western Australia

Western Australia

Helpline/    
Counselling service
Description24-hour service?Contact
Alcohol and Drug Support serviceProvides an information and counselling service including referral and support lines for people seeking help for their own or another person’s alcohol or drug use. Contact with support lines is one-to-one with a professional counsellor and is confidential.

Yes

Alcohol and drug support line    
(08) 9442 5000 (Metro)    
1800 198 024 (Country)

Alcohol and Drug Support Line 

Parent and family drug support line    
(08) 9442 5050 (Metro)    
1800 653 203 (Country)

Parent and Family Drug Support Line

Crisis Care HelplineProvides response to reported concerns for a child's safety and wellbeing and information and referrals for people experiencing crisis.

Yes

(08) 9223 1111    
1800 199 008 (Country areas)    

Crisis Care WA
Here for YouA confidential, non-judgemental service for anyone in WA who is concerned about their own or another person’s alcohol and other drug use and/or mental health. The helpline is serviced by qualified counsellors and professional peer practitioners, who have a lived experience of recovery.

No

1800 437 348    

Mon to Sun: 7 am to 10 pm     

Here For You AOD and Mental Health Support Line
Legal Aid, Western AustraliaFree legal information from Legal Aid, WA. A Family Advocacy and Support Service (FASS) line is also available.

No

1300 650 579    
FASS line: 1300 650 579    

Mon to Fri: 9 am to 4 pm     

Get help over the phone | Legal Aid WA
Men's Domestic Violence HelplineOffers information, referral and telephone counselling for men who are concerned about their violent and abusive behaviours and male victims of family and domestic violence. .

Yes

1800 000 599    

Men’s Domestic Violence Helpline | Western Australian Government
Meth HelplineA confidential, non-judgemental telephone counselling, information and referral service for anyone seeking support with their own or another person’s meth use.

Yes

1800 874 878    

Meth Helpline
Ngala Parenting LineOffers phone advice and support about parenting issues and concerns to parents and carers of children up to 18 years. This is a free callback service.

No

1800 111 546 (regional from a landline)    
(08) 9368 9368 (metro and mobile)    

Mon to Sun: 8 am to 8 pm     

Ngala Parenting Line
Parent and Family Drug Support LineA confidential, non-judgemental counselling, information and referral service for people concerned about the alcohol or drug use of a family member or friend. Professional counsellors and parent volunteers with experience of family drug use are available.

Yes

1800 653 203 (country areas) or  
(08) 9442 5050    

Parent and Family Drug Support Line
Samaritans WAProvides anonymous crisis support for issues such as relationship or family problems, loss and bereavement, financial or job-related worries, illness, addiction and suicide.No135 247    

Mon to Sun: 8 am to 8 pm (AWST)    

Samaritans
Sexual Assault Resource Centre (SARC)An emergency service that offers assistance and support for people of all sexualities and gender identities aged 13 years and over who have experienced any form of unwanted sexual contact or behaviour in the last 2 weeks.    
A free counselling service is also available to people who have experienced sexual assault or sexual abuse in the past (more than 2 weeks ago).
Yes*

1800 199 888 or (08) 6458 1828

Mon to Sun: 8:30 am to 11 pm    

Sexual Assault Resource Centre    

*For those who have experience sexual assault/ abuse more than 2 weeks ago 

The Patricia Giles Centre for Non-ViolenceCrisis and short-term counselling services are available for women and children affected by family violence. Parenting information is also provided.No(08) 9300 0340    

Mon to Fri: 9 am to 5 pm     

Patricia Giles Centre for Non-Violence
Women's Domestic Violence HelplineProvides support for women experiencing family and domestic violence, including counselling, information, advice, referrals, support with police and safety planningYes1800 007 339    

Women's Domestic Violence Helpline
Assisted call services

Assisted call services

ServiceDescription24-hour service?Contact
Aboriginal Interpreter Service (NT)Telephone interpreter service for people in the Northern Territory, covering almost 100 Indigenous Languages. *Charges incurred for service.Yes*1800 334 944    

Mon to Fri: 8 am to 4:20 pm for bookings 

Availability of interpreters varies based on languages required. The service requests that bookings are made two days in advance (except in emergencies).    

Book an Aboriginal interpreter | Northern Territory Government *After hours interpreting services are for urgent matters only.
National Relay ServiceAssistance for making a relay call, for people who are deaf or have a hearing or speech impairment.Yes*NRS Chat Users: National Relay Service (nrscall.gov.au)    
NRS Captions Users: National Relay Service (nrscall.gov.au)   
Voice Relay:    
Standard and overseas calls: 1300 555 727    
1800 calls: 1800 555 727    
Emergency calls: 1800 555 727 and ask for Triple Zero (000) 
TTY users:    
Standard calls:133 677    
1800 calls: 1800 555 677    
Emergency calls: 106
SMS Relay Users: 0423 677 767
Video Relay Users: Open Skype and contact NRS VIDEO RELAY SERVICE 
Helpdesk:    
Phone: 1800 555 660    
SMS: 0416 001 350    
Online: NRS Helpdesk enquiries | Department of Infrastructure, Transport, Regional Development, Communications and the Arts    

Contact the NRS Helpdesk | Department of Infrastructure, Transport, Regional Development, Communications and the Arts    
*Helpdesk service operates Mon-Fri: 8am - 6pm (AEST). You can leave a message outside of these hours and a Helpdesk staff member will get back to you within four hours of reopening.
NRS call numbers | Department of Infrastructure, Transport, Regional Development, Communications and the Arts
Translating and Interpreting Service (TIS)Immediate telephone interpreting service with an extensive list of languages available.Yes13 14 50    

TIS

If you wish to make a suggestion for the addition of a helpline, telephone or online counselling service, or if you find the information provided is no longer correct, please email [email protected].

Acknowledgements

Acknowledgements

This practice reference guide was updated by Eliza Cotton, Research Officer with the Child Family Community Australia information exchange at the Australian Institute of Family Studies.

Featured image: © GettyImages/urbazon

Share