Services list
Helplines and telephone counselling
If you believe a person is in immediate danger, call Police on 000.
If you or someone you know is in crisis and you are unsure which service to call, phone Lifeline on 13 11 14 or the Suicide Call-Back Service on 1300 659 467.
Both are available from anywhere in Australia 24 hours a day (toll free) and provide generalist crisis counselling, information and referral services.
If you or someone you know needs non-immediate help, our list of helplines and telephone counselling services may be able to assist you.
General support
- Police Assistance Line (non-emergencies)
Ph: 13 14 44 - Health Direct
24/7 free telephone service for health advice for people of all ages. For anyone needing immediate health advice from a registered nurse, select option 3
Ph: 1800 022 222 - Poisons Information Centre
Advice on poisons, overdose, bites, envenomation, and plants
Ph: 13 11 26
Mental health and crisis support
- Beyond Blue Support Service
24/7 Information, support and advice for mental health and wellbeing
Ph: 1300 224 636 - Beyond Blue Support Service (multicultural)
24/7 free telephone counselling for all ages. Translated health resources in languages other than English.
Ph: 1300 224 636 - Beyond Blue Support Service (Aboriginal and Torres Strait Islander people)
24/7 free telephone counselling for all ages. Broad range of resources, contacts and websites for Aboriginal and Torres Strait Islander people.
Ph: 1300 224 636 - Headspace (National Youth Mental Health Foundation)
Early intervention mental health services for 12-25 year olds. Free telephone and online support.
Ph: 1800 650 890 - Head to Health
A hub of trusted Australian mental health services, supports, resources and treatment options. - Kids Helpline
24/7 free telephone and online counselling for people aged 5-25.
Ph: 1800 55 1800 - MensLine Australia
24/7 free telephone and online counselling
Ph: 1300 789 978
Alcohol and drug related support
- Counselling Online
24/7 free telephone and online support for people with alcohol or drug-related concerns.
Ph: Visit the website to find the phone number in your state. - Family Drug Support Australia
24/7 support for families affected by drug and alcohol issues.
Ph: 1300 368 186 - National Alcohol and Other Drug Hotline
Help and support for all people affected by drug and alcohol abuse.
Ph: 1800 250 015
Gambling-related support
- Gamblers Anonymous – Australia
Help and support with gambling addiction recovery.
Ph: Visit the website to find the phone number in your state. - Gambling Help Online
24-hour, free telephone and online support for people affected by gambling.
Ph: 1800 858 858 - National Debt Hotline
Free financial counselling and advice on how to manage debt.
Ph: 1800 007 007
LGBTQIA+ support
- QLife
Free telephone and online support for people wanting to talk about sexuality, identity, gender, bodies, feelings, or relationships.
Ph: 1800 184 527 - Black Rainbow
Health and wellbeing support for Aboriginal and Torres Strait Islander LGBQTIA+SB communities
Sexual, domestic, and family violence support
- 1800RESPECT
24/7 free telephone and online support for people impacted by or concerned about domestic, family or sexual violence.
Ph: 1800 737 732 - Relationships Australia
Services that promote respectful relationships.
Ph: 1300 364 277
Disaster support
- Disaster Assist
For individuals and families impacted by a disaster and in need of Australian Government assistance.
Ph: 180 2266 - Recovery Connect
A simple search tool to find nearby services during and after a disaster or major natural event. Select a disaster or natural event, type of assistance needed and enter a location (address, suburb or postcode) to search.
